FAQs

• What kind of computers do you use?
• How large are the classes?
• Do I get follow-up support from EEI?
• How can I find out if I've already earned part of a certificate?
• Do EEI classes earn CEUs?
• Is EEI Training on the GSA Schedule?

• How can I find out if there are seats left in a class or get more information on classes?
• How do I register for a class?
• What if I have a special need?
• Will I receive a confirmation of my registration?
• What if my company needs an invoice in order to pay?
• What happens if I need to cancel?
• What happens if I change to another session?
• Can I substitute a co-worker in my place if I can't attend?
• Can a co-worker take my space in a different class?
• What if I need to take my class on another date?

• What is the snow or inclement weather cancellation policy?
• How should I dress?
• How early may I arrive?
• What are the class hours?
• Is there anything I should know about parking my car?
• Is there anything I should know about taking mass transit?
• What if my company needs to reach me during the day?
• What about lunch?
• What happens if I cancel the day of class?

• Does EEI offer custom classes?

• What are the different methods of payment?
• How can I pay?
• How can I pay for Vouchers?
• How can I prepay for Vouchers?

You can register online through our Web site or call our Training Coordinators at 703-683-7453 (DC Metro).

You may pay using a credit card, a purchase order (subject to approval by EEI), or a check. Please note that payment is due at the time of registration to secure your seat. Until we receive payment, you will be placed on a "tentative list," and your seat may be given to another student. In any case, payment must be processed before the start of class.

In Alexandria, from the street (Canal Center Plaza) use the parking garage on the right (under Building 44). Go down the ramp, turn right, and park in the visitor parking (white columns). Walk toward the yellow columns, watching for signs for Building 66. Take the elevator to Suite 200 and sign in. (If no visitor spaces are available, go down one more level to the general-use area with yellow columns.) Parking is $9.00 per day. Alternative parking is available at a lot on Montgomery Street between N. Fairfax Street and the train tracks for $7.00 per day. This facility is recommended for van parking.

In Alexandria, take Metro's blue or yellow line to the Braddock Road Station. Canal Center provides free shuttle service between the station and 66 Canal Center Plaza. The white CarrAmerica van operates every 15 minutes during rush hours and every 30 minutes midday and picks up passengers from the Kiss-n-Ride area of the station.

In Silver Spring, take the Red Line to the Silver Spring station. Exit the station and walk towards Wayne Avenue and the Discovery Building. Our office is on the right side of Wayne Avenue, immediately after you cross Georgia Avenue.

You may either bring your lunch or plan to eat out. Each campus has a kitchen with a refrigerator and microwave and a break room with tables. Each campus also has restaurants within walking distance -- our Training Coordinators and instructors can give you directions. There is a 1-hour lunch break each day.

The Silver Spring Restaurant Locator Map will give you an idea of your options in the area, although restaurants come and go faster than the map is updated. (Maps are not available for our other locations.)

You can pay via phone, fax, mail or online.

To pay by credit card:
You may pay via phone, online, fax or mail.

To pay by check:
You may pay via online, fax or mail. (Please send check — we do not accept just the number) (Sorry, we cannot take check registration over the phone).

To pay by purchase order:
You may pay via online, fax or mail. (Please send purchase order — we do not accept just the number) (Sorry, we cannot take purchase order registration over the phone).