Feeling global pressures to consistently innovate, businesses have challenged their employees to transform their work while retaining an archaic process for conflict resolution—a major source of workplace stress and job dissatisfaction. But you can stop the cycle of conflict in its tracks, even if it seems that things have gone too far. This course will teach you:

• To coach people through conflict
• To identify different levels and forms of conflict
• The cycle of conflict and how to break it at any point
• Why people react differently to conflict, though often in predictable ways
• A new paradigm—not just new techniques, but a new way of looking at conflict

This course is specifically designed for team leaders and team members who feel ill-equipped to deal with conflict.

• Effective Project Communications, Negotiations and Conflict
• Maximizing Team Effectiveness