Web site and Intranet – Government
EEI was engaged in a two-phase Web project for the Office of the Comptroller of the Currency (OCC). In phase one, we designed or redesigned three Web sites: HelpWithMyBank.gov, which was designed from scratch to help answer consumer questions about banks; OCC.net, OCC’s intranet site, which went live in August 2009 serving the needs of OCC employees and contractors; and OCC.gov, which serves the general public. Using extensive usability research conducted by OCC, EEI’s designer created visually appealing sites with logical, transparent navigation schemes.
Although EEI provided traditional Web design and development work for this project, our biggest task and most significant contribution continues to be in the area of content creation, legacy content transformation, and migration. We constructed and then migrated content for the entire HelpWithMyBank.org site. We also wrote most of the substantive content for HelpWithMyBank.gov. Using complex technical information gathered by OCC’s call center representatives, EEI wrote clear and concise content and logically reorganized the material so it could be easily searched and scanned.
In phase two of the project, EEI is working with OCC’s Web and Electronic Publishing Systems (WEPS) team to analyze, rewrite, transform, and migrate content for both OCC.net and OCC.gov. This project requires extensive onsite collaboration with both the WEPS team and technical leads for the nine business units that “own” and are responsible for maintaining the content after migration to the new site. To date, EEI has migrated more than 4,000 pages of content.
As part of our ongoing relationship, EEI designs new prototypes for Web sites, converts existing site content into a new Web-friendly format, converts Microsoft Word files and PDF files into XML, writes content for new sites, incorporates usability test findings and research data into design and content development, integrates improvements to information architecture into new Web designs, trains OCC content owners in migrating their content to new sites, creates training documentation for OCC content owners to use during training sessions and as an ongoing reference, and trains OCC content owners on best practices for writing for the Web through a “Writing for the Web” training session.